Policies, Cancellation Terms & Financial Agreement

At VitaGlowMD, our goal is to provide each client with exceptional care in a timely and professional manner. These policies are in place to ensure fairness, transparency, and optimal scheduling for all patients. By booking an appointment with us, you agree to the terms outlined below.

Appointment Cancellation & No-Show Policy

We reserve your appointment time exclusively for you. Last-minute cancellations and no-shows disrupt the schedule and prevent others from receiving care.

– Cancellations or reschedules within 48 hours of your scheduled appointment will incur a cancellation fee.
– No-shows will also be charged a cancellation fee.
– A credit card is required on file to secure your appointment. This card will be automatically charged for any applicable cancellation or no-show fees.

Tiered Fee Policy:
– No show: $100 fee
– Standard appointments (consultations, facials, injections, skin treatments under 60 minutes): $100 fee
– Advanced or device-based treatments (e.g., Morpheus8, microneedling RF, laser sessions, body contouring): $150 fee

If you are more than 15 minutes late, we reserve the right to reschedule your appointment and charge the applicable fee if we are unable to accommodate you without impacting other clients.

Medical Skincare & Cream Product Policy

Due to the nature of medical-grade skincare and hygiene regulations:

– All product sales are final. We do not accept returns, exchanges, or refunds for any cream, serum, or skincare product once it has been sold or dispensed, regardless of whether it has been opened or used.
– We encourage all clients to ask questions prior to purchase. Our team is happy to assist in selecting the most appropriate product for your skin type and goals.

Package Pricing & Use Policy

Package pricing is offered as a benefit to our clients, providing a lower per-treatment rate compared to individual session pricing. In exchange for this discounted rate, we apply the following policies:

– Package funds are non-refundable, non-transferable, and not eligible for exchange with other treatments or services.
– The total package price is for the complete treatment series and is not divided by session. Partial refunds will not be granted for unused sessions.
– Package sessions must be used for the treatment they were purchased for and cannot be applied to other services.
– All package sessions must be used within 6 months of the purchase date, unless otherwise stated in writing.

Credit Card Authorization & Consent Form

By scheduling an appointment or purchasing a service, you agree to provide and maintain a valid credit card on file with VitaGlowMD. This card will only be charged under the following circumstances:

– Late cancellation within 48 hours of appointment: $100
– No-show to a scheduled appointment: $100
– Outstanding balances or missed payments on packages or services rendered

Your card information is securely stored in compliance with HIPAA and PCI regulations. You will not be charged without prior notification, except in the instances outlined above. A separate Credit Card Authorization Form will be signed at the time of your initial appointment or booking.

Consent & Agreement

By continuing to book services with VitaGlowMD, you confirm that you have read, understood, and agreed to the policies outlined above. You acknowledge that these policies are designed to ensure fairness and operational efficiency for both clients and providers.